The recent announcement that the bulk of public servants will have to access the internet on a separate terminal from 2017 onwards has been the subject of much attention. 

This begs the question- How can officials collaborate without connecting to the internet?

In a recent whitepaper done in collaboration with Govinsider, Mr. Richard Ong, Head of Solutions and Services Group at Fuji Xerox Singapore talks about how SharePoint, a popular portal used by Government agencies, allows users to share content and collaborate with colleagues. This tool has helped officials get quicker access to information leading to accelerated service development. 


Disruptions in technology can be costly in a mobile age. It’s an irrefutable fact of life that device downtime happens — something every business owner or manager must be prepared for or risk opportunities that appear and disappear in the blink of an eye. The solution? Minimise downtime as much as possible. Possibly even manage the issues before they happen.


This is where remote service comes in. Remote monitoring tools gather information from applications and hardware wherever you operate. This approach empowers personnel on site to do repairs as and when they are needed. No need to wait for a technician or to ship the device back to the manufacturer. Remote service supports the capabilities of IT personnel on the ground, provides a thorough understanding of device performance, and oversees overall network health.


While remote service is not intended to replace on-the-ground service infrastructure, it makes maintenance and troubleshooting better and more resource-efficient. On-site technicians are allowed the freedom to service equipment as-and-when, leaving the bigger issues for your device manufacturer.


Remote service can benefit your daily operations in six key areas.

In the face of highly customized needs that require a great degree of specialization, printers are finding increasingly more room to collaborate as traditional markets begin to fragment into niche audiences. This means that the benefits of joining strategic alliances where industry knowledge, expertise, and connections can be shared represent a significant investment. The Fuji Xerox Premier Partner Program provides an unrivalled platform to create partnerships for growth.


Find out more by watching this video interview with Mr. Junia Phua, Managing Director of Generic Print Pte Ltd, a Fuji Xerox Premier Partner Generic Print Pte Ltd from Singapore.

With so much talk about Cloud and Security, companies trying to adopt these technologies may find the tsunami of information overwhelming. 

What Cloud types are there, and what is the most suitable for your organization? What are some data security challenges you should take note of before making a decision? What capabilities should your cloud provider have to keep you protected?

Download the following infographic to find out more.


The benefits of today's digital environment are hard to deny, with greater working flexibility, increased collaboration and simplified scalability options all owing much to the development and implementation of cloud technology. Development is happening so rapidly that keeping your organisation up to date with modern trends is often a full-time job in itself.

With all of these improvements comes some fresh concerns, however. The more information we choose to store on distant servers rather than in our own offices can increase the risk of catching the eyes of cybercriminals, who may target your organisation's data for a number of reasons.

Is your Cloud Secure?

by September 22, 2016 5:11 am

Are you plagued by doubts and fears about the integrity of sensitive company information? If so, you’re not alone. Given how much it can benefit the way you work: sharing information between members, remote access or getting files on the go — it’s all easily done in an instant.


Whatever fears you have about cloud computing, they’re not unfounded. A 2015 study revealed cyber attacks on cloud deployments have increased by 45%, with more than 800,000 security incidents estimated over the course of just one year.


Whether you’re already on the cloud or are thinking about it, it’s important to understand what different kinds of security and best practices in securing sensitive information and how to implement them.


Racing to Erase E-waste

by September 22, 2016 2:47 am

In 2013, the world produced 50 million tonnes of electronic waste or e-waste. 

This figure, projected to increase every year, makes e-waste the single fastest growing waste stream on the planet. 

The EU reported 9 million tonnes in 2005 and expects more than 12 million tonnes by 2020. Across Asia, developing countries and booming economies see e-waste levels shoot up by an incredible 500% over the next seven years.

The following whitepaper addresses these questions:

As your business grows, the complexity of managing customer relationships increases exponentially. Customers can be "gone with the wind" if you don't manage your relationships with them carefully. When the number of customers you have reaches a tipping point, traditional spreadsheets and manual management will no longer suffice and your company will need more efficient ways to track customer activity. 



Without a proper system of customer management, companies face problems such as; 

  1.          Poor management of sales cycles
  2.          Time wasted searching through multiple silos of information
  3.          Reduced customer satisfaction  
  4.          Missed business opportunities due to sub-optimal customer engagement.
  5.      Tedious data entry



Many are familiar with Customer Relationship Management (CRM) – the strategies and technologies used to manage customer interactions and data throughout the sales lifecycle.


A well-designed CRM system and set of practices are essential for companies to drive sales productivity and build strong customer relationships. 


In this article, we will be exploring 5 top CRM challenges, and how they can be addressed. 

Asia Pacific has long been recognized as home to some of the world’s most competitive economies. In the latest World Economic Forum Global Competitive Report¹, countries in the region – Singapore, South Korea & Hong Kong; Malaysia; Thailand, China & India; and Vietnam – outranked their global counterparts as leading economies, based on their respective income groups. Though highly fragmented, a common denominator – and crucial to the region’s competitive dynamics – is the performance of its small and medium businesses (SMBs). 

SMBs account for 90% of all businesses in the region, employ 1.2 billion people across 14 countries, and contribute around $10.9 trillion directly into the economies in which they are based, or a total of 49.1% of the total GDP for the region². They also keep growing exponentially, year-on-year, creating new innovation, infrastructure and trends across the region – ensuing an even more competitive business environment. Given their limitations in size and resources, SMBs can be vulnerable to extinction if they don’t have what it takes to wrangle for “survival of the fittest.” Key to this is the ability to keep raising their levels of productivity and competitiveness. 

Printing is a significant but unaudited business expense, and most organizations don’t know how much they spend on print. According to IDC, estimates of print spend as a proportion of company revenue differ wildly and can be as high as 12%, with an accepted average range of 1% to 3%. For many organizations, with average IT budgets running at 4% of revenue, addressing the hidden costs of printing can be the easiest target of all for cutting IT budgets[1]. 

For organizations looking to increase productivity and reduce printing costs, a well-designed print management strategy is essential. In this article, we explore 4 ways to reduce this harmless looking, yet surprisingly expensive activity.,